5 Crucial Things You Should Never Forget To Do When Running Your Business

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Hello CEO’s, Managing Directors, Presidents, and leaders of all kinds,  

I know you are swamped and there just simply aren’t enough hours in the day… but I have news for you: nobody cares. Your business will succeed or fail based on your actions and if you spend all of your time hyper-focused in one lane and ignoring the others it WILL 100% affect your business’s overall success. Your job is to understand the big picture intrinsically.

So here is just a friendly checklist of some crucial reminders. When you’re busy traveling and making deals, make sure you personally take time out of your month to be very aware of these items below. It could hurt you if you don’t and it could even reveal opportunities to grow that you would have missed out on.

To Clarify:  What I don’t mean by taking time to analyze these things, is asking one of your staff members to analyze it for you. This simply won’t work and you won’t be able to fully grasp and understand how these things all connect. Do a deep dive all on your own, I can promise you your innate understanding of these key functions will make you a better leader and stronger entrepreneur/president etc.

1.) Do a Deep Dive into Your Accounting Software

Understand your income streams, but not just that. Take a look at who is paying on time and when? Are there any cash flow issues? Which clients actually help your business grow and which ones does it cost you to keep around? What is the business actually worth? What seasons do you see an uptick or downtick in income and how does your staffing plan compliment this? How do your overhead expenses compare to industry benchmarks? Head to Google, there are tons of great resources out there that explain how much other businesses are spending and their margins in your industry. What trends are revealed and why?

This is obviously #1 because it is SO intensely crucial. I have met many entrepreneurs (and I was one in the early days) who were so caught up in the excitement of building business and the day-to-day that they would say “I’m not an accounting person, I leave that to the professionals” so they failed to do this leg work. Once you have an understanding of the financial state – a thorough one – how are you going to make decisions that speak to this? How can you carefully take risks to build your business yet not put the whole company in a risky position? You tell me.

2.) Sit Down to Have Personal Chats with Your Staff

The always-busy vibes emanating from your office aren’t the most welcoming, even if you are a super down to earth leader. It’s hard when you report to a busy boss to ask them to make time to chat about professional development and goals. It needs to come from the top. And, I am not talking about employee reviews BLEH GROSS (I believe annual review processes are a huge killer of great culture and development, but that’s for another blog). I am talking about monthly or bi-monthly check ins, coffee dates, lunches, to see how the team is doing,  one-on-one.

Are they feeling challenged? Are they swamped? Could they take on more? What facets of the work are they loving? What are they hating? Is there somewhere they need support? Do they see ways the company can strengthen systems? Do they have feedback for you as a leader? Do they have questions about the future goals and direction of the company?

Have these chats with your team but most importantly make a plan after to actually execute and implement some change based on their feedback. Of course, if you disagree with something they mention you can let them know you considered it but found that because of X this process works best for now so you won’t be making the change- but be sure to thank them for their feedback. You must consider it all and implement. They may just open your eyes to some blind spots and of course this makes for a much more engaged workforce.

3.) Take a Close Look at Your Google Analytics/Consumer Data

Understand your customers behaviors online (and offline depending on your business) – knowing what really pulls them in and what pushes them away is powerful. These things will change over time and every marketing plan you sign off on should keep these key learnings in mind. At the helm, of your business you need to drive initiatives that make your clients happy and keep them retained. How can you do that if you don’t fully understand their behaviors? So get in to your analytics and get in deep. There are lots of amazing tools if you want an even closer look like Simply Measured and MixPanel that can give you even more insight. Share this insight with your team regularly.  

4.) Make Time to Speak with Your Clients (Not just the Big Ones)

Again – personally you need to have one on one or small group chats with your clients to speak about the big picture and ask them for feedback on how your team is delivering on promises. It’s easy to focus all your energy on the big guys but you may be surprised what the little guys say too, which can help you turn them into bigger earners for your company. Ask the tough questions. Understand what your clients are looking for in the short and long term. Just be available to grab a beer with them and shoot the shit. This goes such a long way and you may learn more than you think about how to best serve them, in a casual setting.

5.) Make Sure Your Clients Pay On-Time

Last but not least. If you’re a small business owner, like I was, you’re so busy delivering above and beyond for your clients you may not catch or have time to hyper manage your incoming dollars. If a client says “the check is in the mail” or “coming in the next few weeks” then it’s easy to just say “all good” and keep doing the work. Unfortunately, I have learned too many times that even the nicest people can get weird when it comes to money. Freeze your campaign until you are paid. Don’t go out of scope until additional budget has been added. Be fiercely strict about these things for the health of your business. If a client does not want to pay on the first of every month (or the deadline you set) then that is a huge red flag. For a small business where you’re paying out of pocket for resources and talent – this simply isn’t feasible. Have strict payment terms and pause work when payment isn’t received on time. Better safe than sorry. The right clients will respect these terms and understand that they allow you to do your best work for them.

That’s it. There’s only 5 whole things and they aren’t that hard to do monthly! They could save your business or at the very least make it stronger. So what’s to lose?

Thanks for reading,
Sari

*For more content like this please visit my organizational culture and productivity blog Fair Game!

 

Things To Remember When You Start a New Job

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*Initially posted on my workplace & productivity blog Fair Game.

Here I am! I apologize for the long break in content. But who I am kidding? You readers are probably swamped with your own awesome endeavors!

I started a new job in January of this year and after 8 years of running my own company it has surely been a transition.

Here are 6 things to remember when you start a new gig. The first few weeks can be so anxiety-filled it’s hard to see past those feelings. Hopefully these can help.

1.) Your New Boss is Not Your Old Boss

We have an unconscious tendency to carry old feelings (whether negative or positive) with us to a new work situation. While being cautious, asking questions, and taking time to learn your new superiors workflow and preferences is important, it’s important not to assume and continue where your old boss left off.

Specifically this is true if your former boss was aggressive and liked to yell or punish. You need to wipe the slate clean the best you can and give your new boss a chance to surprise you with their understanding and different communication style. Try to keep an open and untainted mind.

2.) No One Expects You to Know Anything

Everyone knows you are new and it’s going to take a while to get up to speed. So don’t pile on loads of stress because you feel so out of the loop. Many have sat where you sit now;  feeling overwhelmed with new policies, procedures, and organization systems and like you, they slowly got to know these things and they became second nature. Don’t worry about trying to impress out of the gate – the expectation is low for your first week… so just ask questions, stay cool, and write notes. Enjoy this blissful time where people aren’t hounding you to turn things around with tight deadlines.

3.) Be Patient With Yourself

The human brain is highly adaptable but it doesn’t snap and change over night or in one day, or even one week. After a couple weeks you will start to feel more confident and less anxious. After 2-4 months you will really start to get in your groove and crush it. Even more, you will feel silly for being so hard on yourself those starting months because you couldn’t quite “get” it yet. Of course, I’m not saying not to care in the first few months and show it. Do good work, take notes, ask questions, but just know that the creeping anxiety of being new will soon be eradicated and your newness is not nearly as much of an issue as you believe it to be in you head.

When it comes to email and internal correspondence I suggest you mirror (ie. match) the tone your team takes. Some teams are more formal and others are more lax. If in doubt I would say formal is always a great place to start (as it shows respect in  and seriousness about your work) and adapt from there.

4.) Tread Lightly

For those eager beavers out there, like me, it’s easy to want to bring to the table loads of new ideas and strategies right off the bat. Learn the culture first so those ideas and strategies have the best chance of survival. You may think or feel you really get the culture after 6 weeks – but give it 6 more and really start to understand more of the intricacies. Time reveals so much. The more you know about how the company ticks, who supports new and bold ideas, the better you can position yourself.

5.) Find a Buddy

Is there someone else in the company that was recently hired? That’s an easy first lunch date because you both will be feeling awkward and new. Trade tips and thoughts on what you’re seeing and learning in the company so you can both feel you’re not in it alone. Don’t worry, in a couple of months your calendar will be filling up with lunch dates with people all across the organization, but patience is everything. Find a fellow newbie who you can team up with.

6.) The Inside Jokes You Aren’t Yet a Part of,  Probably Aren’t That Funny… 😉

It’s easy to be caught in those smile-and-nod-along group jokes that you have zero understanding of. You weren’t there so how could you? Give it a couple weeks and you will find you are on the inside of those knee-slappers.

Good luck in your new roles,
Sari

“Am I Being Too Strict?” – Managing Your Tone as a Manager

Hey friends,
Last week I launched by new blog/website devoted to organizational culture and leadership: http://fairgame.biz!
This week we posted a new blog – here is a snippet below! Read the full article HERE!

As a manager, it is very challenging to find a balance between being too strict or not strict enough. There are many situations where ‘laying down the law’ is called for, while in other situations, it is inappropriate and counterproductive. But when is the right time? Below I have addressed some tactics and questions that you, as a manager, can explore in understanding this very common workplace dilemma.  

 REFRAME THE QUESTION

Next time you feel those words floating through your head (either am I being too strict? or am I being too lenient?) replace them with these questions, in this order:

1. Am I being a consistent leader?

2. Does my team have the instructions and tools needed to succeed?

3. Has my expectations been properly and clearly explained?

4. Is this a reoccurring issue or a one time mistake?

The tone you use in handling matters should 100% rest on the outcomes of these questions above.

 READ THE FULL ARTICLE HERE 🙂 

Thanks for stopping by!
xo Sari

Life updates – New Job & Move to LA!

Dear friends, some exciting updates to share with you! It’s been too long!

#1 Since closing AB Co. in September and winding down all operations last year, I’ve been enjoying some time off! But of course I can’t sit still for very long. I am very happy to join the team at Concord Music Group in the Corporate Communications & PR division. The CMG roster includes legends like Paul Simon and James Taylor, and the Concord family of labels includes Loma Vista, Fearless, Razor & Tie, Stax, and loads more. Very excited to dig in!

#2 I have made the tough decision to leave New York, and the exciting decision to relocate to Los Angeles! I have loved living in NYC for the past 1.5 years and thank all the amazing friends and people who made my time here just the best! . If you are on the west coast or have friends/family out there we would love to connect with them! Can’t wait to explore a new city!

I will get back to updating this blog here soon! Thank you for the ongoing support!

Much love,
Sari

 

Upcoming Panel in NYC!

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hey friends!

I’ll be speaking at a Women in Music event on October 20th in NYC with some stellar ladies!

We’ll be diving deep in to social media best practices and giving on-the-spot feedback! Free for WIM members!

Details here:
https://www.eventbrite.com/e/social-media-panel-live-audit-tickets-27953795555

Hope to see you there!

xo Sari

Essential Reading Suggestions!

Hey friends!
I will be getting back on top of updating this blog here!
If you know me well, you know I’m a sucker for reading. A lot of great advice, insights, and useful tools for growing my business, finding balance, and becoming a strong leader has been found within the humble pages of these books below. Some of them are no brainers and you may have already read them, if so, nice work! If not, get on it!
Tweet to me @saridelmar if you’d like a more personal recommendation – but here are some of my all time favourites!
I hope you can enjoy them as much as I do on a regular basis!

BUSINESS/LEADERSHIP READS 
Making Ideas Happen – Scott Belsky 
The creatives definitive guide to structuring and organizing your business – whether you are a musician, graphic designer, or any kind of creative, this book speaks your language and will help you face some of the daily frustrations that could be standing in your way and holding you back from great success.

Big Magic – Elizabeth Gilbert
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Simular to the above but from the other side of the same coin, this book is about channelling your creative genius and finding a way to work with it constructively. Being patient and understanding with yourself is key. Gilbert’s writing is light and beautiful as she shares her stories and frustrations being an independent writer herself. Lots of great insights to glean here if you are someone who wants to have a level of creative output and for a long time.

One Minute Manager – Ken Blanchard, Spencer Johnson 
Though a bit outdated and the writing style can be a bit irritating, the principles of this book really founded a lot of my management style. If you are the type of leader/entrepreneur that gets really stressed and finds managing a team tricky, this book’s sage advice will simplify things for you.

The Way You Do Anything is the Way You Do Everything – Suzanne Evans 
A raw and visceral kick in the ass to start living to your fuller potential, being a leader, and not letting your life be dictated by circumstance. Evans is ballsy and fierce. This book found its way in to my life right when I needed it, and I’m very grateful for that!

LINK
First Break All the Rules – Marcus Buckingham
An oldie but goodie as well. Some of the advice may be a bit straight laced, but if you can see through that there is some really solid lessons to be learned about being a strong and consistent manager.

Built to Last  and Good to Great – James Collins 
2 books, but 1 great concept expounded upon. These books examine the differences between large companies who grow and outlast for years, compared to ones who just surf along and eventually fizzle out. They stress the importance of core values, among other things, and sum up ever so cohesively how to be a company that stands out from the pack.
MUSIC INDUSTRY READS 
Bumping in to Geniuses – Danny Goldberg 
An important read for any music industry type looking to understand the history of this game. Goldberg is a legendary music manager and walks us through his career and the ups and downs the industry has seen. This is an exciting and crucial read!
I’m With the Band – Pamela Des Barres 
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Another crucial music industry read if you want to understand what the industry looked like in the 70s and 80s. The sunset strip was home to many crucial moments and Miss P and her dolls dazzled, while witnessing many crucial moments. This beautiful piece of writing captures the essence of the era perfectly.
LIFE READS
Another Bullshit Night in Suck City – Nick Flynn 
One of my favourite books ever, that was later turned in to a movie starring Robert Di Nero in 2012 called ‘About Flynn’. This is a memoir and has nothing to do with running a business or the music industry. Nick’s writing is beautiful and perfect, and most importantly real. A highly recommended read. While you’re at it, read some of his poetry as well!
The Signature of All Things – Elizabeth Gilbert 
I have recently fallen in love with fiction (though most of the books on this list are non-fiction) and that is mainly because of this brilliant read. The Signature of all Things touches on life and death and botanics and the development of America in the 1920’s, and somehow wraps it all up eloquently. As the book’s diverse characters grew, matured, and arrived at life changing realizations, you as a reader will find yourself doing the same alongside.
Modern Romance – Aziz Ansari 
Aziz is really funny but that’s not why this book is great. This book gave me a much better understanding of the current climate of socialization. The history of dating and relationships, leading up to why we’re so weird about it today. It helped me come to terms with a lot about myself and be a lot more realistic.

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Committed – Elizabeth Gilbert 

Ok last Elizabeth Gilbert book for the list! In this magical book, Elizabeth evaluates her relationship with marriage while going back through the ages to understand it as well as travelling to different parts of the world, where they seem to have a very different understanding of what marriage is. Her always witty banter and instantly likeable voice demystifies a lot of the qualms one may have with the outdated idea of the marriage union. Like most books, this one found its way in to my hands right when I needed it. Now recently engaged, I feel this book has prepped me for what’s to come 😃
David & Goliath – Malcolm Gladwell 
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All of these books are important to me, but this one is extra extra important! Gladwell has an amazing way of simplifying and explaining the ways why things are the way they are. This book focuses in on how some people have used their setbacks/downfalls or negative dispositions to actually strengthen/grow/outlast their components. It’s a concept I carry closely with me and some of the important learnings found within this book have helped me understand how to get the best out of myself and those around me.
Thank you for reading!
Sari

AB Co. to Wind Down Operations

1_720Dear friends and family,

I have some big changes to announce today. I have made the VERY hard decision to wind down operations of my company, AB Co. (Audio Blood Media Inc.). The decision has been a personal and professional one, and not one that I have taken lightly.

I am so incredibly proud of the amazing work we were able to do together over the last 8 years. Myself and a lot of the team have grown up with this company and as we grow in to the next chapter of our lives, it only makes sense that some things must shift. We have accomplished way more than I ever expected when I started out at 18 years old and I owe a huge amount of our success and growth to all of YOU.

This has truly been a life changing and unforgettable experience. I am so honoured and humbled to have gotten this opportunity, and while I’m sad for this chapter to end and will forever be nostalgic (being the emo kid that I am), I am truly excited by what’s to come for us all individually and together. From starting out in my bedroom on Salem Ave. in Toronto calling media about some of my very first clients (Sneaky Dee’s, Dinosaur Bones, Canadian Music Week, Black Hat Brigade, Amos the Transparent, Make Your Exit, Clothes Make the Man to name a few), to getting to lead a team of 15+ staff, travelling the world for various conferences, moving in to our amazing office at Queen and Dufferin, and then eventually to NYC last year, the heart and soul of this company has been about community and supporting great talent. I am so indebted and appreciative to all the amazing clients gave us the opportunity to stay true to that intention and honoured by the many staff who spent hours invested in this dream of mine.

It is truly amazing what you can do when you put your mind to it and you are supported by an amazing community, and a relentlessly hardworking team. Truly. Somewhere between the unforgettable rooftop ragers, the all-night holiday parties, and the madness of Canadian Music Week x5 years, we built a living and breathing company that was equal parts fun and equal parts hustle. I don’t even know how it happened in retrospect, but I’m so glad that it did.

Thank you to every journalist who responded to one of our emails and wrote about our clients.

Thank you to every artist, brand, or event that brought us in to the fold and allowed us to collaborate.

Thank you to every sponsor who supported our parties and every venue who hosted them.

Thank you everyone who came out to see our artists and clapped and danced along (especially super supporters who have been at every party since day one).

Thank you to The Matches for inspiring a young-Sari and writing the song “Audio Blood” that helped establish our founding principles.

Thank you to the talented souls that contributed to Audio Blood Zine, the first incarnation of AB Co.

Thank you to our industry colleagues who helped us grow along the way.

Thank you to my dear friends and family who pitched in when they could and were understanding of my haphazard work hours and lack of communication.

Thank you to our amazing interns, volunteers, freelancers, and street teamers who went the extra mile to kill a campaign for our clients.

Thank you to our tireless advisors, lawyers, accountants, and investors who provided more support than I can ever even begin to thank them for.

Thank you to funding bodies like FACTOR, and more, who got behind us or our clients to take projects to the next level.

And most importantly, thank you to my team of staff. You have each taught me so much about myself, pushed me to exceed my personal limitations, and to become the best leader I could be. These lessons will prove valuable and crucial as I forge ahead in life. Whether you worked here for 5 months or 5 years, you were a very important piece of this puzzle.

So THANK YOU all. Thank you so damn much.

I am so lucky to have gotten to lead this pack. I look forward to what the future brings and I have no doubt we will get to work together in new and exciting ways!

To quickly address some of the nitty gritty details:

We will be slowly winding down operations over the next 2 months with all of our active campaigns wrapping up by September 15, 2016. We won’t be taking on any new projects at this time. Each of the team members will be taking a chance to refresh and pursue their various callings and we are so excited for their future endeavours. My contact info will remain the same. I will continue to manage HIGHS and be involved with Women in Music as personal projects. We will move out of out NY and TO offices around August 15th and post updated mailing addresses on our website.

To close things off, I find this TS Eliot quote quite fitting:

TO MAKE AN END IS TO MAKE A BEGINNING. 

It is the end of an era, my friends. But what a great era it was!

Love you forever,

xo Sari

As an add on – thank you Billboard for this piece on AB Co. Read here 🙂